Terms of Service

Payment Terms & Conditions

 

Payment of the total invoice amount is due upon receipt. The forms of payment we accept include cash, e-transfer, and cheque. Choosing a payment method and ensuring payment is made as soon as your invoice is due is your responsibility. If payment is not received after 30 days, a $50 fee will be added to the total. If payment is not received within 60 days past due of the original invoice date, Bruce Exterior Services reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred during the process will be added to the unpaid balance.

 

Service Terms & Conditions

 

It is understood and agreed that we tap into our customers' water to perform our services, therefore it is your responsibility to ensure your water supply is accessible to our technicians, and in good working order, with sufficient supply and flow for us to complete the tasks you have contracted us for.

 

Permissions / Access / Neighbours

 

By accepting and booking services with us (this includes all jobs and in-person estimates), you are granting us permission to enter your property. It is also understood and agreed that the customer will ensure full access by unlocking all gates, and clearing all blocked areas of equipment, furniture, etc.

 

Caring for Plants & Vegetation

 

It is understood and agreed that our cleaning solutions contain algaecides and biocides (typically chlorine) to aid in killing the organic matter on your surfaces being cleaned. It is ultimately your responsibility to care for and nurture your gardens, and we cannot be held responsible for any plants that may get burned, or wilt, or die after the cleaning process.

 

Possible Water Intrusion

 

It is understood and agreed that we are invited to wash your house with water. It is the customer's responsibility to make sure that the house is washable and safe to handle reasonably pressurized water. We take extra caution or steps when we find leaky windows/doors, poorly sealed windows/doors, open windows/doors, previously damaged or compromised surfaces, and things as such, but, it is ultimately the customer’s responsibility to handle any water intrusion that may happen due to the above-mentioned cases.

 

Oxidized Surfaces

 

It is understood and agreed that if oxidation is present on any surfaces we are not to be held liable for any damages to the surface. Any oxidized surfaces may not come out as intended as a result of the oxidation and as such any dissatisfaction as a result of oxidized surfaces still requires payment as agreed upon prior to starting the job.

 

Electrical Malfunctions

 

It is understood and agreed that it is the responsibility of the property owner to ensure all outdoor electrical units, including, but not limited to, outdoor receptacles, light fixtures, and fans, are properly rated for outdoor use and sealed against water intrusion. But even so, it is crucial to turn off the breakers to all outside electrical units before the service commences and continue to leave off for an appropriate amount of time after the service is complete to allow for any water that may have gotten inside to dry up. If any of your outdoor electrical units are not outdoor rated, it is your responsibility to either remove the item from the area being cleaned or wrap the item in a waterproof covering before we arrive. All uncovered items will be assumed by us to be outdoor rated and properly sealed against water intrusion and will get wet in the cleaning process. By accepting our services, you agree to not hold us liable for any electrical malfunctions that may occur due to damaged or compromised electrical units, or your failure to follow the above preventative instructions.